There were 12 of us!! We tried to call the number that was on the leaflet on the villa to request more towels. What we had was a small pool, 3 sun loungers and a table that seated 6. The picture of the pool in the brochure was stunning. We dealt with all of that, but it’s disappointing. Plus a very sparse set up of kitchen utensils. Also not enough plates and glasses for everyone at once. On returning it became clear there wasn’t enough seats around the dining table to all eat dinner together. A rushed breakfast and out the door for a day of fun. The next day was an early start at the parks. We’d had a long day (one lost suitcase) and with the time difference it wasn’t something we wanted to do anything about at the time. Arguments ensued as the kids decided who slept where. Once they left, I realised the bedroom set up wasn’t as we’d been told. They showed us around and gave us the number to call if there were any issues. They checked us in swiftly and took us to our villa. On arrival we were greeted warmly by the staff member at reception. I spoke directly to Encore concierge and asked if the villa would have 3 double rooms and 3 twin rooms. Before we travelled, we confirmed with encore the set up of the villa. We were a group of 12, 3 families, 6 adults and 6 children. The picture on the brochure of the fabulous outside villa pool area and central water park sold Encore to us. We booked in the UK with an independent travel agency that uses Gold Medal Travel. ![]()
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